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Customer Service/BlendedW/NT

Customer Service means dealing with people, and this is the tough part of it, because you will need to adapt to millions and millions of attitudes, mentalities and personalities. All of them will be arguing with you about their complaints and concerns. Don’t get overwhelmed, in this 20-hour course we get your back. We will help you to deal with all this smoothly and properly.

eCourse
Categories : Business Courses Courses
Course Type : Blended with native tutor
Course Level : A2-B2
Description :

This is a unique 20-hour workshop accompanied by a powerful e-learning program. It is suitable for anyone whose knowledge of English is at the pre-intermediate level or higher. You will find this workshop extremely valuable if you want to have a successful career in the customer service field. How should you handle customer complaints? What are the main English terms you need to know and how can you communicate in a polite and respectful way? What should you include in an apology email? This workshop will teach you all the main soft skills required while providing opportunities for discussion and practice.

The program is supported by LMS that helps teachers, schools, students and parents assess and monitor the learning progress.


Course Components

  • The Customer Service book in digital and interactive form
  • Online Self-study Guide
  • Listening Tracks
  • Extra interactive texts and exercises (articles, soft skills quizzes, listening exercises, etc.)
  • Extra business vocabulary
  • An extremely helpful pronunciation guide with voice recognition and evaluation

Extra Material


  • Business Skills Textbook

P.S: Placement test should be opened with an updated version of Google Chrome and the flash player should be activated. You must not click back or reload buttons or else the test will be terminated.
Upon level completion student will get E-planet certificate bearing the European Union Stamp.

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SKU
Customer Service/BlendedW/NT

This course includes

  • Live technical support
  • A2-B2
  • Blended with native tutor
  • Duration: 2 weeks (20 hrs)
  • Live lectures: 6 hrs
  • Self-study: 14 hrs
  • Class capacity: 15
  • One year access

This is a unique 20-hour workshop accompanied by a powerful e-learning program. It is suitable for anyone whose knowledge of English is at the pre-intermediate level or higher. You will find this workshop extremely valuable if you want to have a successful career in the customer service field. How should you handle customer complaints? What are the main English terms you need to know and how can you communicate in a polite and respectful way? What should you include in an apology email? This workshop will teach you all the main soft skills required while providing opportunities for discussion and practice.

The program is supported by LMS that helps teachers, schools, students and parents assess and monitor the learning progress.


Course Components

  • The Customer Service book in digital and interactive form
  • Online Self-study Guide
  • Listening Tracks
  • Extra interactive texts and exercises (articles, soft skills quizzes, listening exercises, etc.)
  • Extra business vocabulary
  • An extremely helpful pronunciation guide with voice recognition and evaluation

Extra Material


  • Business Skills Textbook

P.S: Placement test should be opened with an updated version of Google Chrome and the flash player should be activated. You must not click back or reload buttons or else the test will be terminated.
Upon level completion student will get E-planet certificate bearing the European Union Stamp.

More Information
Security Live technical support
CEFR Level A2-B2
Course Type Blended with native tutor
Course Duration Duration: 2 weeks (20 hrs)
Live Lectures Live lectures: 6 hrs
Self Study Self-study: 14 hrs
Class Capacity Class capacity: 15
One Year Access One year access
Is Customizable No
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